Terms of service

Last updated: 24 Oct 2026

Service

FactMatrix provides research and reporting on what public AI systems say about your product, scored against a truth pack you provide. Delivery timelines assume timely client intake.

No guarantees on AI behavior

We cannot force AI models to change answers. We provide evidence, recommended fixes, and a canonical facts page. Model outputs may change without notice.

Refunds

Full refund of the Accuracy Audit fee if we miss the stated business-day delivery window after complete intake, unless delay was caused by the client.

Not legal advice

Reports are operational research only, not legal, compliance, or financial advice.

Contact

hello@getfactmatrix.com